FAQ
Q: How Much Do I Have To Pay For Shipping?
Shipping is FREE in Singapore. 1-3 working days
International there is a charge. 7-14 days
Q: Where do we ship?
We ship our products both locally and internationally.
Please note that products shipped internationally may not be by destination country or region standards, specifications, and labeling requirements. The customer is responsible for the destination country or region.
Angel Aurora currently ships to the following countries: Australia, Austria, Bermuda, Brunei, Cambodia, Canada, China, Denmark, Finland, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Taiwan, Trinidad and Tobago, United Arab Emirates, United Kingdom, and the United States.
Q: What is the cost of shipping?
Angel Aurora provides quick and efficient to all shipping destinations. All items will be packaged securely and fully insured while in transit to your destination.
International customers will be responsible for any duties, VAT, taxes, or surcharges levied or charged by their country. Please check with local authorities before placing your order to confirm taxes and duties.
Q: Shipping methods and duration
We currently offer 2 delivery options can choose the one that best suits your needs.
- Standard shipping: Deliver within 7-14 working days (Excluding Season Periods) upon dispatch. Once shipped, a tracking number will be provided to you upon request. Please remember a signature will be required upon delivery.
- FREE Store Collection: If you prefer to pick up your purchase from our showroom, pick up the showroom location on the checkout page. Our sales representative will contact you once your product is ready for collection.
Loose diamonds are shipped immediately after passing inspection. You'll see an estimated shipping and delivery date for each product on every product details page. These can also be seen in your account dashboard and confirmation email. Hereafter, you can expect your delivery within the above time frames.
Q: Can I Return my purchase?
Yes, you can! Angel Aurora offers a 7-day return guarantee for online orders. Orders can be returned within 7 days from the date of receipt. We will exchange it for defective items. All returned items must be in their original condition and shipped in their original packaging, with relevant certificates, and with all tags intact and untampered with. Items returned without meeting the above conditions will not be eligible for returns.
*Custom or Special-ordered items are final and cannot be returned or exchanged.
Please email us at the enquiry.angelaurora@gmail.com prior to returning your order.
Q: What are the payment methods do you offer?
All credit cards and PayNow
ShopBack Payment Installment plan $0% interest
GrabPay Payment Installment plan $0% interest
Q: What is Platim?
Platim - an alloy of Platinum and Sterling Silver with 2 precious metals mixed. It is naturally rich in white luster. Platim is a perfect alternative to platinum or white gold.
Q: What is Scintilli (Diamond Simulants)?
Our Signature "SCINTILLI " High-quality diamond simulants are grown in a laboratory with an exceptionally close visual likeness to diamond. It gives a meticulously cut that brings out it's natural fire and brilliance. It's affordability, durability and impressive visual likeness to a real diamond,
Q: Can the ring size be altered?
Yes ring size can be alter, there is a service charge applied..
Q: Will the material tarnish?
It is highly resistant to tarnishes.
Q: Is Rhodium-plated jewelry good?
Rhodium-plated jewelry increases shine, luster, and durability. Additionally, it will make your jewelry more resistant to scratches and if it's silver, less prone to tarnishing. So if you have a nickel allergy, rhodium plating is a good option.
Q: Can the products be customized into White Gold?
Yes, we can customize that for you! Prices will be different according to the characteristics of Gold and design.
Q: The Ring That I Bought Does Not Fit. What Can I Do?
Visit our Showroom for altered ring size or length shortening. Service charges apply. Your jewelry will be ready for collection within 14 days.
Q: Are we able to view the products in person?
Yes! You can visit our Retail Shop at 400 Orchard Rd, Orchard Towers #01-30 S(238875)
Q: How Do I Take Care For My Jewelry?
Care and maintenance of jewelry are simple. For your jewelry to look, Shines. it should first be rinsed in water, then wiped with a soft lint-free cloth to remove grease and dirt residue. cleaning, wash it with a soft toothbrush and mild dish soap, and brush gently on the underside. Jewelry should also not be exposed to cleaning chemicals, coloring agents, chlorine, hair spray, or perfume. To protect from scratches, we advise our customers to remove their jewelry before engaging in strenuous physical activity and to store all jewelry separately. Come to the showroom for a free complimentary cleaning service.
Any further inquiries,
Feel free to contact us
Email -Enquiry.angelaurora@gmail.com
WhatsApp-80881623 / 86900323
