FAQ
Q:How Much Do I Have To Pay For Shipping?
Shipping is absolutely FREE in Singapore and International .
Q: Where do we ship?
We ship our products both locally and internationally.
Please note that products shipped internationally may not be in accordance with destination country or region standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country or region.
Angel Aurora currently ships to the following countries: Australia, Austria, Bermuda, Brunei, Cambodia, Canada, China, Denmark, Finland, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Taiwan , Trinidad and Tobago, United Arab Emirates, United Kingdom, and United States.
Q:What is the cost of shipping?
Shipping is free for all products. Angel Aurora provides quick and efficient shipping, with full insurance coverage to all shipping destinations. All items will be packaged securely and will be fully insured while in transit to your destination.
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country. Please check with local authorities prior to placing your order to confirm taxes and duties.
Q: Shipping methods and duration
We currently offer 2 delivery options so that you can choose the one that best suits your needs.
- FREE Standard shipping: Deliver within 5-14 working days (Excluding Season Periods) upon dispatch. Once shipped, a tracking number will be provided to you upon request. Please remember a signature will be required upon delivery.
- FREE Store collection: If you prefer to pick up your purchase from our showroom, please indicate your preferred pick-up showroom location on the checkout page. Our sales representative will get in touch with you once your product is ready for collection.
Loose diamonds are shipped immediately after passing inspection. You'll see an estimated shipping and delivery date for each product on every product details page. These can also be seen in your account dashboard and order confirmation email. Hereafter, you can expect your delivery within the above time frames.
Q:Can I Return my purchase ?
Yes, you can! Angel Aurora offers a 7-days return guarantee for online orders. Orders can be returned within 7 days from the date of receipt. We will exchange for items that are defective. All returned items must be in their original condition and shipped in their original packaging, with relevant certificates and with all tags intact and untampered with. Items returned without meeting the above conditions will be not be eligible for returns.
*Custom or Special-ordered items are final and cannot be returned or exchanged.
Please email us at the enquiry.angelaurora@gmail.com prior to returning your order.
Q: What are the payment methods do you offer?
Payment can be made by Pay Now, Pay Lah, PayPal, Grab Pay
all other credit cards. ,{ Buy Now, Pay Later by Shop back Payment Installment plan $0% interest } Buy Now, Pay Later by Grab pay Payment Installment plan $0% interest
Q:What is Platim?
Platim - an alloy Platinum and Sterling Silver with 2 precious metals mix together. It naturally rich in white luster. Platim is a perfect alternative to platinum or white gold .
Q: What is Scintilli (Diamond Simulants)?
Our Signature "SCINTILLI " High quality of diamond simulants grown in a laboratory with an exceptionally close visual likeness to diamond. It give meticulously cut that brings out it's natural fire and brilliance. It's affordability, durability and impressive visual likeness to a real diamond,
Q: Can the ring size be altered?
Yes .ring size can be alter ,there is a service charges apply..
Q: Will the material tarnish?
It highly resistant to tarnishes.
Q: Is Rhodium plated jewelry good?
Rhodium-plated jewelry, it increases shine, luster and durability. Additionally, it will make your jewelry more resistant to scratches and if it's silver, less prone to tarnishing. . So if you have a nickel allergy, rhodium plating is a good option for you.
Q: Can the products be customized into White Gold?
Yes, we are able to customize that for you! Prices will be different according to the different characteristic of Gold and design.
Q:The Ring That I Bought Does Not Fit. What Can I Do?
Items that need to be altered for length or size can be taken Retail Shop for service .Ring sizes can only be altered depend on the design within the max sizes. Service charges apply. Your jewelry will be ready for collection within 14 days.
Q: Are we able to view the products in person?
Yes! You can visit our Retail Shop at 400 Orchard Rd ,Orchard Towers #01-30 S(238875)
Email -Enquiry.angelaurora@gmail.com
WhatsApp-9487 0969
Q: How Do I Take Care For My Jewelry?
Care and maintenance of jewelry are simple. In order for your jewelry to look, Shines. it should first be rinsed in water, then wiped with a soft lint-free cloth to remove grease and dirt residue. To give it a more thorough cleaning, wash it with a soft toothbrush and mild dish soap, taking care to brush gently on the underside. Jewelry should also not be exposed to cleaning chemicals, coloring agents, chlorine, hair spray or perfume. To protect from scratches, we advise our customers to remove their jewelry before engaging in strenuous physical activity and to store all jewelry separately. Appointment for free complimentary cleaning service.
Any further enquiries,
Feel free to contact us at the enquiry.angelaurora@gmail.com
